Quick, reliable help when something goes wrong.

How to submit a maintenance request.

The fastest way to get help is through your Tenant Web Access portal or the rmResident mobile app. It's fast, easy, and ensures your request goes directly into our scheduling system.

You can also call our office directly: 330.600.4556 ext. 1. This connects you to our live answering service any time, day or night. Please describe the issue clearly, and let us know the best times for us to stop by.

Emergency maintenance? Here's what to do.

If you're facing a true emergency, call 330.600.4556 ext. 1 immediately. Our 24/7 dispatch will respond quickly.

True emergencies include:

• No heat during freezing temperatures
• Active water leaks or flooding
• Sewer backup or toilet not flushing (if it's the only one)
• No power (and you've checked the breaker box)
• Fire, gas leak, or carbon monoxide alarm (after calling 911)

What happens after you submit a request.

1. We receive and log your request.
2. We assign it to an in-house tech or trusted subcontractor.
3. We schedule the repair promptly.
4. You'll receive a follow-up once the job is completed.

We aim to handle most requests within 48 hours — often sooner.

Strategic repairs. Professional results.

Our maintenance services are handled by trained in-house staff or licensed vendors who respect your space. We aim to solve problems on the first visit and leave your home cleaner than we found it.